Last Updated: 11 May 2026
At Green Oak Cleaning, we understand that plans can sometimes change unexpectedly. We always aim to be fair, flexible and understanding wherever possible.
When a booking is confirmed, we reserve dedicated time in our schedule specifically for your appointment. In order to protect our business and cover lost appointment time, the following cancellation policy applies.
An £80 booking deposit is required to secure your appointment.
This deposit allows us to reserve your preferred date and time and begin scheduling staff, equipment and travel arrangements.
If you need to cancel or rearrange your appointment, we kindly ask for as much notice as possible.
This policy helps cover the time, administration and loss of availability associated with reserved appointments.
Where possible, we will always try to accommodate requests to rearrange appointments.
If sufficient notice is provided, we may be able to transfer your deposit to a new appointment date at our discretion.
Cancellations made shortly before the appointment can be difficult for us to refill, particularly for larger cleaning jobs where significant time has been allocated.
For this reason, deposits are non-refundable outside of the initial 48-hour cancellation window.
Please ensure we can safely access the property at the agreed appointment time.
If we are unable to gain access or the appointment cannot proceed due to circumstances outside of our control, the booking deposit may still be retained.
We understand that genuine emergencies and unexpected situations can happen. In exceptional cases, we may review cancellations on an individual basis and will always aim to be reasonable and understanding.
If you need to cancel, rearrange or discuss your booking, please contact us as soon as possible.
Green Oak Cleaning
Email: [email protected]
Helping homes feel fresher with professional carpet and upholstery cleaning services across Lea Valley and surrounding areas.