Privacy Policy

Last Updated: 11 May 2026

Green Oak Cleaning is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us or use our cleaning services.

Please read this Privacy Policy carefully to understand how your information is handled.

1. Who We Are

Green Oak Cleaning provides professional carpet cleaning, upholstery cleaning, commercial cleaning and end of tenancy cleaning services across Hertfordshire, Essex and surrounding areas.

For the purposes of data protection law, Green Oak Cleaning is the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following information:

• Your name
• Email address
• Telephone number
• Property or business address
• Details about the services you require
• Appointment information
• Communication records between you and us
• Billing or payment related information where applicable
• Website usage information

We only collect information that is necessary for providing our services, responding to enquiries or improving our website and customer experience.

3. How We Collect Information

We may collect your information when:

• You contact us through our website
• You submit a quote request
• You call, email or message us
• You book a service with us
• You communicate with us on social media
• You browse or interact with our website

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries and quote requests
• Provide and manage our cleaning services
• Arrange appointments and communicate with you
• Process payments where applicable
• Improve our services and website
• Maintain business records
• Comply with legal obligations

We will only use your information where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations

6. Marketing Communications

We may occasionally contact you regarding our services, promotions or updates if you have previously contacted us, requested a quote or used our services.

You can request to stop receiving marketing communications at any time by contacting us directly.

7. Sharing Your Information

We do not sell your personal information to third parties.

We may share your information where necessary with trusted third parties who help us operate our business, including:

• Payment providers
• Website hosting providers
• Email or communication platforms
• Scheduling or booking systems
• Professional advisers where legally necessary

Any third parties we work with are expected to keep your information secure and only use it for appropriate business purposes.

8. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure or alteration.

Your information may be stored securely using password-protected systems, encrypted services or secure cloud-based platforms.

While we take appropriate security measures, no method of electronic transmission or storage is completely secure.

9. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for business, legal or accounting purposes.

The length of time information is retained may vary depending on:

• The nature of the enquiry or service provided
• Legal or tax obligations
• Potential disputes or record keeping requirements

10. Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Request restriction of processing
• Withdraw consent where applicable
• Request transfer of your information

To exercise any of your rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.

Any updates will be published on this page with a revised update date.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Green Oak Cleaning
Hertfordshire & Essex
Email: [email protected]
Phone: 01920 123456

15. Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

You can visit the ICO website at:

https://ico.org.uk