Last Updated: 11 May 2026
These Terms & Conditions apply to all services provided by Green Oak Cleaning. By booking or using our services, you agree to the terms outlined below.
Please read these terms carefully before confirming a booking.
Green Oak Cleaning provides professional carpet cleaning, upholstery cleaning, mattress cleaning, end of tenancy cleaning and commercial cleaning services across Hertfordshire, Essex and surrounding areas.
All quotations are provided based on the information supplied at the time of enquiry.
Prices may vary depending on:
We reserve the right to revise quotations if the actual condition or requirements differ significantly from the original information provided.
An £80 booking deposit may be required to secure your appointment.
Deposit terms are outlined within our separate Cancellation Policy.
Payment is due upon completion of the service unless otherwise agreed in writing.
Commercial clients may be subject to separate invoicing terms.
We reserve the right to charge interest and reasonable recovery costs on overdue invoices in accordance with applicable legislation.
Please ensure safe and reasonable access to the property at the agreed appointment time.
Customers are responsible for:
Green Oak Cleaning cannot accept responsibility for delays or incomplete work caused by restricted access or unsafe conditions.
Where parking charges, permits, congestion charges, loading fees or access fees apply, these may be added to the final invoice unless agreed otherwise in advance.
For health and safety reasons, we do not move:
We may move light furniture items where safe and practical to do so.
Any furniture moved by our team will be done carefully and at the customer’s risk.
Customers are encouraged to move smaller items before our arrival where possible.
While we aim to achieve the best possible results, we cannot guarantee the complete removal of all stains, marks, odours or discolouration.
Some stains may be permanent due to:
Cleaning may improve the appearance of stains without fully removing them.
Customers are responsible for informing us of any known issues before cleaning begins, including:
Older carpets, mattresses and upholstery may carry a greater risk of wear, pile distortion, colour loss or damage during cleaning due to their age or condition.
Green Oak Cleaning cannot be held responsible for issues resulting from pre-existing wear, age, damage or material defects.
While we take every reasonable precaution, some fabrics and carpets may carry risks of colour loss, shrinkage, texture change or dye transfer during cleaning.
By proceeding with the service, customers accept these inherent cleaning risks, particularly on older, delicate, poorly fitted or previously damaged materials.
Drying times vary depending on:
Any drying times provided are estimates only and are not guaranteed.
Customers should avoid walking on damp carpets or replacing furniture until surfaces are fully dry.
Although cleaning can significantly improve odours, we cannot guarantee the permanent removal of all smells, particularly where contamination has penetrated deep into carpets, underlay, flooring, mattresses or upholstery.
Customers must inform us before the appointment of any biohazards or contamination, including:
We reserve the right to refuse work where contamination presents a health risk or where specialist cleaning is required.
For the safety of our staff, customers and animals, pets must be kept away from cleaning areas during appointments.
Green Oak Cleaning accepts no responsibility for pets escaping, becoming distressed or interfering with equipment if not properly secured.
We reserve the right to refuse or stop work where:
Customers must provide access to working electricity and water supplies where required for cleaning services.
We are not responsible for delays or incomplete work caused by unavailable utilities.
Customers are responsible for removing or securing loose items, valuables, fragile items, ornaments, electronics and personal belongings before the appointment.
Green Oak Cleaning is not responsible for damage to unsecured, loose, fragile or valuable items left in the work area.
We may occasionally take before and after photographs for quality control, training, record keeping or marketing purposes.
Any images used publicly will not identify customers or property addresses without permission.
Green Oak Cleaning carries appropriate business insurance.
However, our liability is limited to the value of the service provided.
We are not liable for:
If you are unhappy with any aspect of our service, please contact us within 48 hours of the appointment.
We will make reasonable efforts to resolve genuine concerns fairly and professionally.
Where appropriate, we may request photographs or arrange an inspection before deciding on any remedial action.
Please refer to our separate Cancellation Policy for full details regarding deposits, cancellations and rearrangements.
Commercial cleaning agreements may be subject to separate written contracts, schedules or service agreements depending on the scope of work.
Where a separate commercial agreement is in place, that agreement may take precedence over these general Terms & Conditions.
Green Oak Cleaning reserves the right to use trusted subcontractors or third-party professionals where appropriate.
Any subcontractors used will be expected to work to appropriate professional standards.
Information provided on our website is for general guidance only.
While we aim to keep information accurate and up to date, we do not guarantee that all content is complete, accurate or current at all times.
All services are subject to availability.
We reserve the right to refuse a booking where we are unable to carry out the work safely, professionally or within the required timeframe.
We shall not be held responsible for delays or failure to provide services due to events outside of our reasonable control, including:
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Green Oak Cleaning reserves the right to update or amend these Terms & Conditions at any time.
Updated terms will be published on our website.
If you have any questions regarding these Terms & Conditions, please contact us.
Green Oak Cleaning
Hertfordshire & Essex
Email: [email protected]
Helping homes feel fresher with professional carpet and upholstery cleaning services across Lea Valley and surrounding areas.